Exposing the Gaps in Post Acute Care
Learning Map Meet Patient Experience, Patient Expectations Meet Learning Map
We all start with a question, a condition, a symptom and from there we start on what the healthcare industry calls an encounter. Well not really. The healthcare industry does not start the encounter until you actually arrive at the healthcare institution, check-in at the front desk and then get triaged for your appointment.
Thanks to the internet the healthcare industry is completely absent from reality in that for a patient the encounter starts with the first symptom, question or inquiry to a healthcare provider. Translation, for the healthcare industry reading this page, get with 21st century. Your patient's experience and chance to impress your future customer begins earlier than you think. AND why not go ahead and advertise, commit and deliver what your patient's experience with your institution should be?
Current State
Patient Cycles from Hospital to SNF to Hospital, Little Care Coordination, Reoccurring Acute Event Management
Acute Event
Stabilize/Referral
Acute Event
SNF
Stabilize/Referral
Transfer
Home
Acute Event
Skill Days Timer
SNF
Skill Days Timer
Readmission
Admission
Readmission
Person at home has a condition and starts to investigate and call.
Future State
Patient Stays Home, Receives Better Care, Enjoys Better Quality Life
Home
Enroll Patient
Physician Home Visit
Primary Care
Coordination
Physician Home Visit (Less than 1 Hour)
Notify
Disatch
Care Pathway Design
Home
Monitoring
Acute Event
Care Pathway Design
Common questions and processes could be clarified from the onset with a Learning Map
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Patient Experience
Journey
Map
