Exposing the Gaps in Post Acute Care

Learning Map Meet Patient Experience, Patient Expectations Meet Learning Map

We all start with a question, a condition, a symptom and from there we start on what the healthcare industry calls an encounter.  Well not really.   The healthcare industry does not start the encounter until you actually arrive at the healthcare institution, check-in at the front desk and then get triaged for your appointment.   

Thanks to the internet the healthcare industry is completely absent from reality in that for a patient the encounter starts with the first symptom, question or inquiry to a healthcare provider.  Translation, for the healthcare industry reading this page, get with 21st century.  Your patient's experience and chance to impress your future customer begins earlier than you think.   AND why not go ahead and advertise, commit and deliver what your patient's  experience with your institution should be?

Current State

Patient Cycles from Hospital to SNF to Hospital, Little Care Coordination, Reoccurring Acute Event Management

Acute Event

Stabilize/Referral

Acute Event

SNF

Stabilize/Referral

Transfer

Home

Acute Event

Skill Days Timer

SNF

Skill Days Timer

Readmission

Admission

Readmission

Person at home has a condition and starts to investigate and call.

Future State

Patient Stays Home, Receives Better Care, Enjoys Better Quality Life

Home

Enroll Patient

Physician Home Visit

Primary Care

Coordination

Physician Home Visit (Less than 1 Hour)

Notify

Disatch

Care Pathway Design

Home

Monitoring

Acute Event

Care Pathway Design

Common questions and processes could be clarified from the onset with a Learning Map

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Patient Experience

Journey

Map

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Project

Meeha

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